Refund & Returns Policy

Last updated: 18 August 2026

We hope you are happy with your Canna Magic® purchase. This policy explains how cancellations, returns, refunds and faulty or damaged products are handled.

Change of Mind – Online Orders

If you purchase from Canna Magic® online, you generally have the right to cancel your order within 14 days after the day you receive your goods, without giving a reason.

To exercise your right to cancel, email us at hello@cannamagics.com within the 14-day cancellation period and clearly tell us that you wish to cancel your order.

After notifying us of your cancellation, you must send the applicable goods back within 14 days.

Please contact us before returning anything so that we can provide the appropriate return instructions and return address.

Condition of Returned Products

Unless an exception applies, returned products should be kept in their original condition and handled only as much as reasonably necessary to establish their nature, characteristics and functioning.

You are responsible for taking reasonable care of the products while they are in your possession.

Where permitted by law, we may make a deduction from your refund if the value of the goods has been reduced because they have been handled beyond what would reasonably be permitted when examining them in a shop.

Sealed Health & Hygiene Products

Some Canna Magic® bath, body, cosmetic or personal-care products may be supplied sealed for health-protection or hygiene reasons.

Where goods are sealed for health-protection or hygiene reasons and are not suitable for return once unsealed, your statutory right to cancel may cease if the goods become unsealed after delivery.

This exception will only be applied where permitted by law.

This does not affect your legal rights if an item is faulty, damaged, incorrect, not as described or otherwise does not conform to the contract.

Faulty, Damaged, Incorrect or Misdescribed Products

If your product arrives faulty, damaged, incorrect or not as described, please contact us at hello@cannamagics.com as soon as possible.

Please include:

• Your name
• Your order number
• Details of the problem
• Photographs where appropriate

We will assess the issue and provide the appropriate remedy in accordance with your statutory rights. Depending on the circumstances, this may include a replacement, refund or another remedy required by law.

Return Method

Eligible returns are made by post.

Please contact hello@cannamagics.com before sending your return. We will provide the appropriate return instructions and return address.

We strongly recommend obtaining proof of postage and retaining it until your return has been completed.

Return Postage Costs

For an eligible change-of-mind return, you are responsible for the direct cost of returning the goods.

Where an item is faulty, damaged, incorrect or not as described, we will cover or reimburse reasonable return costs where required by law.

We do not charge a restocking fee.

Refunds

When you validly cancel an online order under your statutory cancellation rights, we will refund the payments we are required to refund by law.

Where applicable, this includes the cost of our standard outbound delivery option. If you selected a more expensive delivery service, we are not required to refund the additional amount above the cost of our standard delivery service.

We may withhold a refund until we have received the returned goods or you provide evidence that you have sent them back, where permitted by law.

Refunds will be made using the same payment method used for the original transaction unless otherwise agreed.

Once the applicable refund becomes due, it will be processed without undue delay and within the timescale required by UK consumer law.

Your bank or payment provider may require additional time to show the refund in your account after we have processed it.

Exchanges

If you would like to exchange an eligible unopened product, please contact us at hello@cannamagics.com. Exchanges are subject to availability.

This does not affect your statutory rights in relation to faulty, damaged, incorrect or misdescribed products.

Contact Us

For cancellations, returns, refunds or problems with an order, contact:

Canna Magic®
Email: hello@cannamagics.com

Please include your order number when contacting us.

Your Statutory Rights

Nothing in this policy excludes, restricts or replaces any rights you have under applicable UK consumer law.